If you're having trouble using our website, please contact our friendly Wacoal Customer Service Team on email and we'll be on hand to help you throughout the order process. We're open Monday-Friday 9am-5pm (excluding bank holidays). Please provide details of the issue you are experiencing including information about what device (Laptop, iPhone etc) and browser (Google Chrome, Safari etc) you are using.

Once your order has been placed, we work hard to get this out to you as quickly as possible, which means it isn't possible for us to make changes to your order. However, if your order is still in our warehouse, we may be able to cancel it so you can place a new one instead. Please contact us as quickly as possible so we can do our best to help you.

We'll keep you up to date with email updates throughout the order process so you know when your parcel gets despatched. You’ll also be able to track your order by clicking the tracking link in your despatch confirmation email. Alternatively, if you have an account, you can log into ‘My Account’ and visit the 'Order History' page where you can view details of your order and track the delivery.

Under normal circumstances Royal Mail deliver within 3 – 5 working days from despatch, which in most instances is still being achieved. However, in some instances we have experienced slight delays with Royal Mail. Therefore, we would please ask you to allow 5 – 10 working days from despatch for Standard Delivery. Thank you for your patience during these challenging times.

Firstly, please let us sincerely apologise. We pride ourselves on the quality of our garments so we are very disappointed to hear your item/s haven’t met your expectation. Please contact our Customer Service Team as soon as you discover a fault or issue and we'll endeavor to sort any issues out straightaway. For more information on faulty returns, please read our full Delivery & Returns FAQs.

All of our parcels are delivered by Royal Mail on a signed for service. Our Standard Delivery option costs £3.50 or is FREE when you spend over £50 and will be delivered within 3-5 working days from despatch. For those times when you can't wait for your items, our Express Delivery option costs £5 and will be delivered within 1-2 working days from despatch.

We try to be super quick on sending your order out to you and often it will not be possible to change the delivery address, however please contact our Customer Service Team by email at customerservice@wacoallingerie.com and we will do our best to help.

Under normal circumstances Royal Mail deliver within 3 – 5 working days from despatch for Standard Delivery, which in most instances is still being achieved. However, in some instances we have experienced slight delays with Royal Mail. Therefore, we would please ask you to allow 5 – 10 working days from despatch for Standard Delivery, and 1 – 2 working days from despatch for Express orders. Thank you for your patience during these challenging times.

We've tried to make our returns process easy with 3 simple steps. Find out more about how to return an item here.

Yes, please make sure you obtain proof of postage with a tracking number for any parcel you are returning to us. This will help us to quickly resolve any issues that may occur related to late and lost returns.

When a card is lost, stolen or cancelled we can still refund that card, as long as the account is still open. However, for security reasons we can't process your refund to a different card.

You can pay for your order by Visa, Mastercard and Maestro. All orders are placed in a secure environment and to protect our customers, your bank may also request that you are screened using 3D Secure (MasterCard SecureCode and Verified by Visa).

The funds will be ringfenced on your card when the order is placed, and you will be charged for the items when we despatch your order. If part of your order is sent to you in a separate parcel, we will process two separate charges, but we will always only charge you once for postage, no matter how many parcels we send your order out to you in.

Unfortunately, we are not able to refund VAT on orders due to system limitations outside of our control.

No, you can shop with us as a Guest using our Quick Checkout option. You will have the opportunity at the end of the checkout to create an account if you wish, so next time you shop with us you can enjoy a faster checkout, online order tracking and more.

If you have forgotten your password, you can reset it by clicking here and choosing 'Forgot your Password?' Simply enter your email address and we'll send you an email with password reset link. If you have not received a password reset link within 24 hours, please contact us.

You can update your personal details, such as contact information, email address and delivery addresses by logging into your account.

To unsubscribe from our marketing emails, please click the link at the bottom of one of the newsletters. You can also unsubscribe by logging into your account and clicking 'Update Personal Details'. If you experience any problems, please email us at customerservice@wacoallingerie.com.